Coordinator, Customer Care
DESCRIPTION:
Provide assistance in all customer related mattersBackup and assist Customer Service RepresentativesResponsible for all customer related mattersMaintain a positive and friendly demeanor when assisting customersAble to navigate Axapta to create and release sales ordersCommunicate with customers and vendors throughout the entire sales order process via phone or emailKnowledge to quote on contracts and follow up on quotesCall customers for additional information as neededEnsure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait timeCoordinate pick up/delivery of ordersMaintain a list of all customers to include email and phone numbersUse this list to obtain more of their businessAssist customer service representatives at the checkout counters as needed to reduce customer wait timesFollow up with customers by conducting a survey asking basic questionsRegister and track customer complaints with expeditious follow up and resolutionCreate a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheetWork closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping statusCreate, modify and email various Excel spreadsheets as required by management, purchasing and replenishmentEnsure that customers are aware of our BUYBSC website and assist with customer set up for the siteEnsure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select storesEnsure that all daily price changes are published and displayed as instructedBe instrumental in utilizing current marketing tools to seek additional salesMerchandizing and replenishing shelves as necessaryInteract with vendor reps during their normal sales callsAsk questions about products to gain a better understanding of their usesOther duties as assigned
Qualifications:
High school graduate with one year relevant work experienceBasic retail knowledgeAccuracy with computerized checkout systemsMust have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management. Recommended Skills Communication Customer Service Friendliness Interpersonal Skills Microsoft Excel Purchasing Process Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Provide assistance in all customer related mattersBackup and assist Customer Service RepresentativesResponsible for all customer related mattersMaintain a positive and friendly demeanor when assisting customersAble to navigate Axapta to create and release sales ordersCommunicate with customers and vendors throughout the entire sales order process via phone or emailKnowledge to quote on contracts and follow up on quotesCall customers for additional information as neededEnsure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait timeCoordinate pick up/delivery of ordersMaintain a list of all customers to include email and phone numbersUse this list to obtain more of their businessAssist customer service representatives at the checkout counters as needed to reduce customer wait timesFollow up with customers by conducting a survey asking basic questionsRegister and track customer complaints with expeditious follow up and resolutionCreate a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheetWork closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping statusCreate, modify and email various Excel spreadsheets as required by management, purchasing and replenishmentEnsure that customers are aware of our BUYBSC website and assist with customer set up for the siteEnsure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select storesEnsure that all daily price changes are published and displayed as instructedBe instrumental in utilizing current marketing tools to seek additional salesMerchandizing and replenishing shelves as necessaryInteract with vendor reps during their normal sales callsAsk questions about products to gain a better understanding of their usesOther duties as assigned
Qualifications:
High school graduate with one year relevant work experienceBasic retail knowledgeAccuracy with computerized checkout systemsMust have interpersonal skills dealing with and communicating with customers, vendors, company divisions, co-workers and management. Recommended Skills Communication Customer Service Friendliness Interpersonal Skills Microsoft Excel Purchasing Process Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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